Terms and Conditions
BY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S), APPLICATION(S), OR OTHER DOCUMENT(S) TO ANDALEEB TRAVEL AGENCY YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.
By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please direct your complaints to us. Failure to comply with these Terms & Conditions may result in legal action and restrict your ability to access this site. From time to time, Andaleeb Travel Agency may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.
Payment Terms
- ‘’Visa and Master Card in AED will be accepted for payment’’
- ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
- ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
- Andaleeb Travel Agency maintains the website “ http://www.andaleebtours.com/ “
- All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.
Payment confirmation will reach you by Email or Call / SMS / WhatsApp, as soon as the payment is made. The visa or ticket will reach you by email / WhatsApp if you need an e-ticket or e-visa. In case any original documents have to be sent to the customer then they will reach you by mail.
Refund and Cancellation Policy:
REFUNDS WILL BE DONE ONLY THROUGH THE ORIGINAL MODE OF PAYMENT!
Cancellation:
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Refund Policy for Visa Processing
If for any reason you wish to cancel a service before your passport and other supporting documents are submitted to immigration by Andaleeb Travel Agency you can do so without any penalties or charges by calling us or informing us in advance. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after your passport and supporting documents are sent to immigration no refund will be given and the service will be completed. No service fees, embassy fees, courier fees, shipping charges, or any portion thereof will be refunded after the application process has begun.
If your visa application is rejected for any reason by immigration authorities, Andaleeb Travel Agency will charge an application and service fee. The remaining amount, if applicable will be refunded to you. Andaleeb Travel Agency reserves the right to refuse any refund based on individual cases.
Deposit Refund
Customers paying a deposit for the visa will be credited back to their account once the applicants exit the country and it shows “Exited the country” in the immigration system.
Refund Policy for Flight Tickets
The ability to change or cancel an air ticket depends on the terms and conditions laid down by the Airline in each such case, and Andaleeb Travel Agency does not influence these situations.
Any costs that may arise in the case of a change or cancellation of a travel service which is specified in the terms and conditions laid down by each Airline company shall be paid by the user alone.
Where the supplier grants the user the right to cancel or change the product or service selected, the user is obliged to inform Andaleeb Travel Agency in writing whether he/she wishes to cancel or change the service, otherwise, we may not be responsible.
Before making any booking, the user is obliged to read and agree to the rules and restrictions.
Services charges for canceling/changing any service are in line with market norms. The commission paid when the service was purchased will not be returned in the event of cancellation.
Where cancellations take place due to the supplier’s fault, no cancellation fees will be applied and Andaleeb Travel Agency will not impose service charges.
Processing Time
Processing time for visas quoted by Andaleeb Travel Agency is approximate and based on processing times provided by Immigration and consulates under normal circumstances. Processing time should be calculated starting the next business day of the date when the documents are delivered to Andaleeb Travel Agency. Immigration may request additional documents and may delay and/or deny processing at their discretion without further explanation. Andaleeb Travel Agency will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges, or any portion thereof will be refunded due to delays or denial of service.
Fees and Payments
You agree that your credit card(s) will be billed immediately after online verification takes place. You agree to pay all fees/charges for any products or services offered for sale by Andaleeb Travel Agency. You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services. Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, embassy consular fees, application forms, and documentation required for visa issuance, which are subject to change without notice.
Shipping
Andaleeb Travel Agency uses professional courier companies like DHL and FedEx for most of our shipping needs if applicable. Andaleeb Travel Agency uses standard envelopes and other standard packing materials provided by courier companies as instructed by a client. Sometimes documents get damaged or lost during shipping. Andaleeb Travel Agency is not responsible for any damage or loss that occurs while the product is in the client’s possession or transit. Andaleeb Travel Agency is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any/all packages. Andaleeb Travel Agency cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.
Service Description
Andaleeb Travel Agency does its best to correctly describe all services that appear on the website. However, Andaleeb Travel Agency does not warrant that all the statements, definitions, and descriptions are most current, complete, accurate, and error-free. Immigration often changes their requirements and fees without prior warning and changes can take effect immediately. In any event, should any description of service or any information on our site become outdated or inaccurate; you agree to hold Andaleeb Travel Agency harmless. You will not hold Andaleeb Travel Agency responsible for any/all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the Andaleeb Travel Agency website.
Service
Requirements and fees related to the processing of passports and visas are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Consular officials may request additional documentation at their discretion. They may also decline the issuance of travel documents, visas, or passports without disclosing the reason for denial. Processing time for visas and passports quoted by Andaleeb Travel Agency are approximations based on normal circumstances and are deemed reliable in most cases but are not guaranteed. Andaleeb Travel Agency will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. Andaleeb Travel Agency reserves the right to decline the processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.
Communications
By using this site and our services you give Andaleeb Travel Agency your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials.
Security
By submitting registration and application forms, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID or password. Please refer to our Privacy Statement that governs submitted & distributed information.
Copyrights and Trademarks Compliance
Andaleeb Travel Agency takes all steps necessary to ensure compliance with and honor the intellectual property rights of others. You hereby agree to hold Andaleeb Travel Agency free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify Andaleeb Travel Agency of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow Andaleeb Travel Agency enough time to investigate and respond to any such infringement or accusation before taking any legal action.
Termination
You agree that Andaleeb Travel Agency shall have the right to terminate your ability to access this site at any time without notice and you that will not hold Andaleeb Travel Agency responsible or liable for any damages whatsoever. Andaleeb Travel Agency reserves the right to decline the processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.
Links
This website contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions, or statements, of any third-party sites linked to us or any links contained in a linked site.
Restrictions on Use
This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF ANDALEEB TRAVEL AGENCY. Criminal or civil penalties may apply for inappropriate uses or disclosures of information.
Disclaimer
The information provided by Andaleeb Travel Agency (www.andaleebtours.com) is for general informational purposes only. All content on the Website is subject to change without notice.
While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the Website?
Through the Website, you may be able to link to other websites that are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the Website up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.
The content published on the Website, including but not limited to articles, blog posts, opinions, and comments, are the views and opinions of the respective authors and do not necessarily reflect the official policy or position of Andaleeb Travel Agency or any other organization, institution, or individual.
The information provided on the Website is not intended to replace professional advice. If you have specific concerns or need advice, you should consult with a qualified professional in the relevant field.
By using the Website, you agree to indemnify and hold Andaleeb Travel Agency and its employees, agents, and affiliates harmless from and against all liabilities, legal fees, damages, losses, costs, and other expenses about any claims or actions brought against Andaleeb Travel Agency (www.andaleebtours.com) arising out of any breach by you of these terms and conditions or other liabilities arising out of your use of the Website.
We reserve the right to modify or amend this disclaimer at any time without prior notice. It is your responsibility to review this disclaimer regularly.
By accessing and using the Website, you acknowledge that you have read, understood, and agreed to the terms of this disclaimer.
If you disagree with any part of this disclaimer, please do not use the Website.
Last updated: 20th Jan, 2024
If you have any questions about this disclaimer, please contact us at info@andaleebtours.com.
Governing Law
The laws of the United Arab Emirates shall govern this Agreement without giving effect to the choice of law’s provisions thereof. Each party agrees to comply with all applicable laws in its performance of this Agreement.
Entire Agreement
This agreement constitutes the entire agreement between you and Andaleeb Travel Agency and supersedes any/and all prior agreements, statements, or representations regarding Andaleeb Travel Agency. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties.
Contact Us
Office # S-18, Russia Cluster, Building V-05, International City, Dubai, U.A.E